policies/terms/Frequently asked questions

Turn around time is 2-3 weeks.

Care instructions
*DO NOT MACHINE WASH RUFFLE SOCKS OR CUSTOM PIECES

Handwash cold and hang for durability 

Lost packages- If there is an instance where you never received your package but it was shipped, this is considered lost mail. You will need to contact USPS for further info on claims, this is not our responsibility, once the package is in their pocession it is USPS responsibility to get your package to you, all packages are insured so you are entitled to a refund through the USPS. A claim will have to be filed. You can contact them directly at 1800askusps,or start the claims process on their website www.usps.com. 

I accept exchanges,  ONLY
Just contact me within: 7 days of delivery
Ship items back to me within: 14 days of delivery
Requesst a cancellation: within 48 hours of purchase

We strive for excellence and work very hard on our items, and we are 100% sure that you will be satisfied ,but in the event that a situation arises where you are not satisfied, please contact us within 24 hours of receiving your order, and we will work together to make you happy.

Please me mindful we are not responsible for wrong size, length, etc, we use a standard measuring system for our dresses, if you are unsure on sizing please provide measurements.

If at any time you have to send an item back, you are responsible for shipping fees, unless we have agreed to cover the cost for you. A restocking fee of 15% will be deducted from your refund if we decide to issue a refund, shipping cost to receive your item will not be refunded, only the cost of the item less the restocking fee. Returning items and refunds are under our discretion, if we feel we have done our part in fulfilling your order but the customer can not be pleased it is under our discretion if we decide to refund your order, if we refund the restock fee will apply.

All items must be returned within 24 hours and a tracking number must be emailed to us within those 24 hours to be eligible for a refund or partial refund. If the package is not returned within the stated time frame the agreement to refund is VOID. This is to insure the customer does not wear the item and try to return the item worn and damaged.

Once your item is received back and inspected you will receive your refund within 24-48 hours.

Please send items in original packaging to address on original packaging.

 

SHIPPING

Custom orders are generally mailed 2-3 weeks (depending on current volume and turn around time listed in our header) after receipt of payment and are shipped via USPS with a tracking number,that will be provided to you via email. Packages are shipped on Mondays, Wednesdays and Fridays only. If your ship date falls on a Saturday or Sunday, your order will ship the following Monday.

Packages are shipped by 5pm CST, please allow 24 hours for your tracking info to update. During Holiday seasons please allow at least 48 hours for tracking to update, if your tracking has not updated within 48 hours please contact us IMMEDIATELY.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment,and location. It is advised to group your items in one order. We cannot group two (or more) orders placed separately once check out has been completed.

 

International Shipping

Due to several factors we can't guarantee need by dates for international orders. Please be mindful that some packages will require a custom/duty tax to be paid to collect your package. This fee is a separate fee from the shipping fee and the buyer is responsible to pay this fee.Generally, buyers pay the additional costs such as duties, taxes, and customs clearance fees. Import charges can vary widely but are most commonly based on the price and type of item, package weight and dimensions, origin country, and the taxes, duties, and fees of the destination country.

Customs duty, or import duty, is a tax paid for goods that are transported across international borders. This tariff is paid at the time of import by the importer, which is  the owner or purchaser of goods. The type of commodity imported and country of origin factor into the duty assessment. Duty taxes are a common  Duty is practice.Customs  tariff or tax imposed on goods when transported across international borders. The purpose of Customs Duty is to protect each country's economy, residents, jobs, environment, etc., by controlling the flow of goods, especially restrictive and prohibited goods, into and out of the country.

Some countries and goods are exempt from duties due to trade agreements, but all goods must be declared. If a duty is due, failure to pay can result in criminal penalties and seizure of goods.

 

If an item is returned for failure to pay custom fees, please be mindful that you will not receive a refund, and you will have to pay for shipping again for your item to be resent 

 

*** We are NOT responsible if the post office is backed up and packages do not arrive on time *** The post office is responsible to make sure your packages arrive on time,once the package leaves us, it is out of our hands, please view your tracking info, once your items have been shipped. We are only responsible for SHIP dates, not arrival dates.**** 

 Packages returned to us/Incorrect addresses/forced returns:

WE ARE NOT RESPONSIBLE FOR INCORRECT ADDRESSES. As the buyer it is your responsibility to make sure your address is correct. Labels are printed(not hand written) and Orders are sent to the address provided exactly as it was entered. Please take care to place billing and shipping information on the appropriate lines. Packages returned to us due to failure to provide a correct or complete address will be resent after a new address is provided and shipping has been paid through PayPal. The buyer is responsible for paying for shipping to have their item reshipped. Failure to do so within one weeks time will result in order cancellation less and your order will not be refunded as all orders are custom and final sale. Please take the time to make sure your address and all info is correct to avoid any issues.

Reignbowsntoes  is not a store front yet,we are an online boutique only,therefore all orders are to be paid in advance,local and non-local.
I do accept local pickup orders

Legal
Reignbowsntoes Customs LLC is copywritten,all content, photos and products belong to Rbnt,models,and photographers,do not copy,alter,or use without permission, using any contents is strictly prohibited.
Reignbowsntoes reserves the right to refuse service to anyone,we also reserve the right to refuse or cancel any orders at any given time,if order is out of stock,or has been listed incorrectly.
If this unlikely event occurs you will be refunded as soon as possible.